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Hello Homeowners, this is Brion, from “BRION’S SECRET” in Big Bear Lake. After having rented out my home for over 10 years in Big Bear Lake with a few other rental companies, including the biggest one in big bear, I have made the decision to go with the very personal owner/managed local company, www.bigbearescapes.com. The agency is owned by the very hard working and talented lady known as Doria. When I first met Doria, I quickly felt very confident in her marketing skills, advertising strategy and just plain common sense and it was a truly a joy to finally meet someone who was very passionate about what they do, providing a very personalized unique custom care for both homeowner and renter. She is very forth coming with me about all bookings and guest negotiations for my treasured home. Her very busy daily work routine with the company includes advertising, bookings, finances, web management, cleaning, maintenance, ordinance compliance, supply management and so much more .... I am very satisfied with how she runs her company and is a joy to work with. She communicates clearly and is very timely with accounting. When something needs attention, a trusted handyman is dispatched to take care of it immediately. My home is always perfectly clean and her attention to detail is above and beyond that of any company I have worked with in the last decade. Bookings have increased over 50% from previous rental companies primarily due to her “hands on approach” and personalized service.
So to summarize, I will sincerely say that I am very happy with Big Bear Escapes for all that they perform for homeowners and also what they do for the guest, providing a wonderful gift basket with each booking. For the special Holiday dates, a turkey or ham and even champagne is included! Okay, now that's a nice touch! My guest book is full of comments indicating that they all coming back to book “BRION’S SECRET” and are very appreciative to Doria and her staff. So homeowners, if you are dissatisfied with your current rental company or if you are a homeowner and looking for a quality rental company, this is the one! Doria will take very good care of your place. So contact Doria at “bigbearescapes.com” or call now (1-800-475-5216) you’ll be glad you did !!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thanks…
Brion
”BRION’S SECRET” satisfied homeowner
Having worked with numerous management companies in Big Bear I feel I am
qualified to compare Big Bear Escapes with the competition. As a home owner
of Chateau Badeaux one of my top priorities is the care and management of my home. From
experience, companies will promised all in order to obtain the homes, but
little is done to keep them. They claim that they will personally check
in on the homes, but the reality is it is up the the housekeepers to do so.
Most of the time the house keepers are either new, so not familiar with your
home or to busy to note damaged or missing items. With Doria and her crew
I find the opposite to be true. Doria personally expects the property
prior to the guests arrival, and than again after their departure. She has
contacted me on several occasions to advise me of a damaged or missing item.
In the past when my family and I came for a weekend, I use to spend the
better part of a day cleaning, after the cleaners, noting damage and/or
missing items. Now I am able to enjoy my home and family time.
My second priority is the amount of rentals and the treatment of the guests.
Since I am a proactive renter I have a lot of direct contact with the guests
that I book. After their stays I contact them to make sure that their stay
was of the highest quality, since I am hoping that they will return. I
have many written comments, and am pleased to announce that they are
positive. They are happy with the quick service they receive when they find
they are in need of something, the cleanliness of the home and special
touches that Doria personally makes sure are available, for instance, a
Welcome Basket with wine or sparkling cider, fresh coffee, popcorn, snacks
and candy. The bathrooms are also supplied with shampoo and soap for each
guest.
I have never made this statement in regards to the other property management
companies I have used for my property Chateau Badeaux. I would highly recommend Doria and her staff. They
are professional and courteous and the service they provide to both the
homeowner and renter is top notch.
- Chateau Badeaux
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