Doria the host was amazing and very responsive on the day of our arrival. She even decided to greet us with an additional bottle of champagne when the cleaners were just a tad behind schedule on making the cabin available. The cabin was cozy, clean, beautiful and exactly as described. Wifi service was a major plus for the kids and the fireplace was definitely useful when it was only 5 degrees out on New Years night. Not to mention the location of this cabin is so central to everything you need and the reason for being in Big Bear.